FAQs
Where are you located? Do you deliver?
We are located in Saginaw, MI. Pick up for custom orders will be arranged the Monday prior to your requested pick up date. Delivery is sometimes an option depending on availability. In the event that I am able to deliver, the delivery charge is $30 added to the total of your order.
When is your next Presale or Pop-Up?
To stay on top of the latest news, upcoming events, and announcements, follow us on Facebook and Instagram!
How do I place a custom order?
Custom order requests can be placed under the Custom Cookie Inquiry tab on my website. Once you submit all of your information, we will email you back within 2-3 business days to further assist in getting you the most accurate quote.
https://www.canvascrumb.com/contact
Are you available for a custom order for my event?
Click on the Availability Calendar link below to see if we are available for you upcoming event.
https://www.canvascrumb.com/availability
How far in advance do I need to submit my Custom Cookie Inquiry?
As soon as you are interested in custom cookies! Cookies take a ton of preparation and planning so at least 2 weeks notice is required. In the event that I am able to take your order with less than 2 weeks notice, there is a $20 per dozen rush fee added to the total of your order.
How long will the cookies last?
Once your order is heat sealed in individual cellophane bags, the cookies will last up to 2 weeks. If you do not plan to eat them before this time, they can be frozen for up to 3 months.
Can I freeze my cookies?
Yes! Cookies can be frozen for up to 3 months. To freeze: Place cookies in original individual bags in a Tupperware container, being careful not to crowd them. Place the container in the freezer. The night before you need them, take the whole container out of the freezer and place it on the counter, keeping the container closed. Once the container has thawed for at least 12 hours, the cookies will be ready to eat!
Do you offer gluten-free cookies?
Currently, we do not offer gluten-free cookies but it is something that we will hopefully be able to offer in the future.
When is payment due?
Payment is due upon receipt of your invoice. Payment of your invoice will confirm your order and reserve your pick up date on my calendar. Failure to pay your invoice within 72 hours will result in cancellation of your order.
How much are your cookies?
Prices may vary depending on complexity of design, color schemes, time involved, another other factors. These aren’t just any cookies, they’re pieces of edible art! More about pricing information can be found following the link below.
https://www.canvascrumb.com/pricing
Do you ship your cookies?
Due to the cottage laws of Michigan, I am not able to ship cookies.